FAQ

Video Playback

Can these videos be played on either a Mac or PC?

Yes, the .mov and .mp4 files can be played on either your Mac or PC using your favorite movie-viewing software.

Lesson Content

Do I need to be a Photoshop expert to follow these tutorials?

Not at all, but it is recommended that you have some knowledge of the basic Photoshop features and functions.

Will I need a graphic tablet to create paintings using your techniques?

Yes, it is highly recommended that you purchase a tablet for this kind of digital artwork.  I would recommend a medium-sized tablet in the Wacom Intuos line, along with an Intuos art pen (this way, stylus rotation will be indicated in your brushstrokes).

What version of Photoshop do I need to be able to use your techniques?

I recommend using Photoshop CS5 or later.  Lesson One in the MTDC series can be followed using any CS version of Photoshop.  Lessons Two and Three in the MTDC series, and "Autumn Nuthatch" contain content specific to CS5 and later.

My brushes don't look or behave like your brushes in the video.  How can I fix this?

I recommend uninstalling your tablet driver, then reinstalling the latest version.  Here are some videos that give instructions for uninstalling a Wacom driver on a Mac or a PC.  If you're using a Wacom tablet, you can download the latest driver here.  

If you're working in Photoshop CC, you'll want to make sure your graphics card meets the minimum requirements shown here.  If it doesn't, you may want to use an older version of Photoshop, like CS6.

Also, as stated above, I recommend using an art pen, as I do in the videos.  This way, stylus rotation will be indicated in your brushstrokes.  This isn't important when using the smudge tool, but when you begin to work with the mixer brush, it will provide more creative freedom.

Downloading

How do downloads work?

Once your purchase is complete, you will receive an email from "SendOwl Downloads" that will contain a link to your downloadable file(s).  It is recommended that you download each file separately to completion instead of using the "download all" option.  These are somewhat large files and may take a little time to download - please be patient. They will be available for download for a period of three days, but it is recommended that you take delivery as soon as possible.  A high-speed internet connection is recommended. 

If the download time is excessive, you may wish to contact your internet service provider.

Your single product may be divided into two or three separate downloadable files (i.e. pt.1, pt.2 and pt.3). This is to make individual files smaller and easier to download. Once downloaded, you may wish to combine them into a single folder on your hard drive. You’ll want to be sure to back up these files as well.  

You may wish to read this information if you use a Windows OS and are having difficulties downloading.

Where will I find my product downloads?

Typically they will be in your "downloads" folder.  If you're using a Windows OS, you may want to review this information.

Shipping

Who is responsible for paying the customs fees that are charged by my country to receive merchandise from the U.S.?

Unfortunately, you are.  Deardorff Training is not responsible for customs fees imposed by your country.  You should be aware of your country’s import laws and any required fees before ordering.

How long will it take to receive my order?

All orders are shipped within one business day after payment is made.  Shipments to addresses within the U.S. will normally arrive 2-3 business days after the post office receives the package.  International orders will usually take 6-10 business days following receipt by the post office.

 How can I track my order?

Customers within the U.S. will receive a post office tracking number once a package is shipped.  International customers will not be able to track shipments as the post office doesn’t provide this service for International Priority Mail.